Cancellation policy

Right of withdrawal

Consumers have the right to withdraw from this contract within 14 days without giving any reason.

Cancellation period

The cancellation period is 14 days from the day,

on which you or a third party designated by you, who is not the carrier, have taken possession of the goods,
In the case of partial deliveries: on the day you took possession of the last item.

Declaration of revocation

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. by email or post).

KTH Parts GmbH

At Tönniesberg 16

30453 Hannover

Germany

Email: info@kthshop.de

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the cheapest standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you.

We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Return of goods

You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you notify us of your withdrawal from this contract.

The deadline is met if you send the goods before the 14-day period expires.

You are responsible for the return shipping costs.

Depreciation

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts concerning:

Goods that are manufactured according to customer specifications or are clearly tailored to personal needs
Goods that have already been assembled, installed or used , to the extent permitted by law
Sealed goods whose seal has been removed after delivery and which are not suitable for return for reasons of health protection or hygiene.

As of January 2026